1. Home

  2. About us

    1. Contact us
      1. Feedback
        1. Complaints
      2. Your information
        1. National Fraud Initiative
        2. Updating your records
      3. Freedom of information request
    2. Our Board
      1. Leaseholder Board representatives
      2. Tenant representatives
      3. Council nominees
      4. Independent Board members
      5. Ask the Board a question
    3. Our publications
      1. Living Local
        1. 2012 editions
      2. Repairs manual
      3. Handbooks
      4. Service guides
      5. Tenancy agreement
      6. Getting involved publications
      7. Performance publications
        1. STAR Survey
          1. Find out more about STAR
          2. Nominate a STAR
          3. STAR survey results 2012
      8. Terms and conditions for onlline forms
    4. Our Senior Management team
    5. Watch our latest films
    6. Openness and transparency
      1. How we are doing
        1. Our performance 2012/13
      2. Reviews
      3. Equality and diversity
        1. Our Workforce
        2. Resident profile
    7. Jargon Buster
  3. Services

    1. Paying your rent and service charge
    2. Dealing with anti-social behaviour
      1. Report anti-social behaviour
      2. Steps you can take
      3. Steps we will take
      4. Mediation
      5. Harassment
    3. Repairs
      1. Electrical safety
      2. Alterations
      3. Gas servicing
      4. Gas servicing for homeowners
      5. Report a repair
      6. Asbestos in the home
        1. Advice for Homeowners
      7. Our repair responsibility
      8. Right to repair
      9. Repairs timescales
    4. Owning a pet
      1. dog chipping
    5. Communal services
      1. Caretaking services
      2. Cleaning Rotas
      3. Communal heating
      4. Communal lighting
      5. Concierge service
      6. Estate cleaning and grounds maintenance
        1. Tree maintenance
      7. Pest control
      8. Rubbish collection and recycling
    6. Parking on our estates
      1. Parking fines
      2. Abandoned vehicles
      3. Blue Badge
      4. Garages and parking
        1. Rent a garage or parking space
      5. Parking permits
    7. Fire safety
  4. News

    1. Press releases
  5. Events

  6. Get involved

    1. Want to Get involved? Tell us how
    2. How to get involved
      1. Tenants and resident associations
        1. The role of a TRA
        2. Setting up a TRA
        3. TRAs by area
      2. Area housing forums
      3. Leasehold council
    3. Activities
      1. Youth activities
      2. Environmental Activities
      3. Social activities
      4. Residents Conference 2023
    4. Training
      1. Learning Works
    5. Resources
      1. Getting Involved Grant
      2. Jubilee Hall Community Centre
    6. Digital Hubs
      1. Great reasons to get on-line
  7. Tenants

    1. Buying your home
    2. Paying your rent and service charge
      1. Direct Debit
      2. Rent arrears
      3. Rent account enquiries
      4. Rent surgeries
    3. Looking after your home
      1. Tenants home insurance
      2. Contents insurance for tenants
    4. Your tenancy rights
    5. Benefit changes
      1. Understanding changes to benefits
        1. Bedroom tax
          1. Advice about taking a lodger
        2. The benefit cap
        3. Universal credit
        4. Changes to DLA
      2. Employment advice
        1. Universal Jobmatch
      3. Money advice
        1. Lambeth Face
        2. CAP Money Courses
      4. Mutual exchange
        1. Find out more about Mutual Exchange
        2. Register your home for our Mutual Exchange Swap Shop
        3. Online Swap Shop
      5. Bank accounts
    6. Moving home
      1. Transfer incentive scheme
      2. Support for older residents
      3. Swapping your home
  8. Homeowners

    1. Looking after your home
      1. Homeowners insurance
      2. Gas safety
      3. Asbestos advice for Homeowners
      4. Our repair responsibility towards homeowners
    2. Service charges
      1. Paying service charges
      2. Problems paying service charges
    3. Subletting your home
    4. Changing your details
    5. Valuation tribunal
    6. Altering your home
    7. Lease extensions
  9. The LLL

    1. LLL Updates
    2. The LLL - what does it cover?
    3. The LLL 5 Year Programme 2012-2017
      1. The LLL Year 1: 2012-2023
      2. The LLL Year 2: 2023-2024
      3. The LLL Year 3: 2014-2015
      4. The LLL Year 4: 2015-2016
      5. The LLL Year 5: 2016-2017
    4. The LLL - FAQs (frequently asked questions)
    5. The LLL - Keeping you informed
    6. LLL Case Studies (in your own words) and Projects
      1. Case Study 1: Ms D's new kitchen
      2. Project 2: Mursell Estate - improved water pressure
      3. Case Study 2: Mr A's new bathroom
      4. Case Study 3: Miss P's new windows
      5. Case Study 4: Mr H's new heating
      6. Project 1: Cotton Gardens - improved safety and security
    7. The LLL and leaseholders
    8. LLL Events - out and about with the LLL
      1. The LLL @ The Residents Conference - Oct 2023
      2. The LLL at the Country Show - Jul 2023
      3. The LLL "Big Launch" - Feb 2023
      4. The LLL Delivery Charter and Workshop - Nov 2012
    9. ECO Energy Efficiency Improvements