Repairs to your home

We are committed to making sure your home is in a good state of repair and we aim to carry out regular maintenance to make sure the structure of the outside of you home is secure and weatherproof.

Repairs time scales
The target time for the repair depends on the risk and urgency of the repair.

Your repair responsibility
As a resident you have repair responsibilities to keep your home in a good condition.

Our repair responsibility
We are responsible for maintaining the structure of your home. Find out what this includes.

Report a repair
You can report a repair (non emergency) online or call us on 0800 088 0088, Monday to Friday, (am to 5pm; or call 020 7926 6666, Monday to Friday, 5pm to 9am, weekends and bank holidays.

Right to repair
The Right to Repair scheme gives secure tenants a legal right to have these repairs done within a set time scale.

Alterations and adaptations to your home
Find out who to contact about altering or having adaptations made to your home.