Repairs timescales

The target time for the repair depends on the risk and urgency of the repair.

Emergency repairs

We will attend to make safe a repair within two hours and fix the repair within 24 hours when you report an emergency repair that:

  • Is a risk to residents and visitors health and safety,
  • May damage the building or security to your home we will attend within two hours to make the repair safe.

These repairs could include making safe and repairing:

  • Flooding that is damaging a property
  • Gas escape
  • Damage to your front door that makes your home insecure.

Emergency repairs that are not a risk to health will be repaired within one working day. These would include repairs to fix:

  • lift breakdown
  • total loss of electrical power, or
  • total loss of mains water supply.

Urgent repairs

We will attend within three working days, unless otherwise stated.

Non urgent repairs

We will respond to non urgent repairs within seven working days, unless otherwise stated.

Routine repairs

We will respond to a routine repair within 28 working days, unless otherwise stated.

Planned repairs

We will respond to a planned repair within 90 working days, unless otherwise stated.

For more details on what repairs fall into these categories read the Repairs manual.

As a resident you also have responsibilities for the upkeep of your home and some repairs. Find out about your repair responsibility.