2010 Press releases

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28 May 2023 Lambeth London Living awarded funding to improve residents’ services

Lambeth London Living is to identify ways to improve services for tenants thanks to a grant from improvement agency Capital Ambition.

It’s paying £37,185 for a survey which will enable the housing manager to gather in-depth information about the people who live in its properties.

This will include data about ethnicity and vulnerability of residents, along with interpretation and translation needs and preferred methods of communication.

Lambeth London Living Director of Improvement Christopher Hunter said: “Lambeth’s diversity is one of its defining characteristics and it’s important to understand the social and economic differences that affect our residents.”

Once the data is gathered, Lambeth London Living will be able to improve services by tailoring to individual needs. Mr Hunter said: “The funding will help Lambeth London Living to work in a way that’s more convenient to residents and enable us to overcome barriers with hard-to-reach groups. For example it will highlight where picking up a telephone rather than writing a letter will improve support to someone who has literacy issues”.

It’s hoped having a better understanding of residents will also result in a reduction in the number of evictions, overdue gas safety certificates and fewer cases of rent arrears.

Lambeth London Living made a successful bid to Capital Ambition for the funding in order to improve services and provide value for money to residents. The external grant is separate to any money that Lambeth London Living receives from rent or service charges.

The project is taking place from June until August 2010 and during this time residents can expect to receive door-to-door contact, direct mail and telephone calls.