Performance publications

How we are doing

We are open and transparent about how we are performing and have published the following documents:

Annual report
Business plan
Delivery plan
Annual and mid year reviews
Quarterly performance summaries, and
STAR Survey results

Annual report

Our Annual Report updates you on our progress over the past year.

The report features an update on how we have responded to your requests in a “You said we did” section and states our priorities for the next 12 months.

Business Plan

Our Business Plan sets out how we will improve our offer to residents on investment and across all our services and importantly how Lambeth London Living needs to change in order to deliver it.

Delivery plan

Our delivery plan sets out the summary of our key priorities for 2012/13 and details how we will deliver the first year of our business plan for 2012/13 – 2016/17.

Annual and mid year reviews

Mid year review October 2012

This report charts Lambeth London Living’s progress against our key performance indicators and priorities for
improvement in relation to our five service improvement plans:
1. Income collection
2. Responsive repairs
3. Lambeth Housing Standard
4. Estates
5. Customer care