Paying your rent and service charge

When you pay your rent and service charges on time you contribute to the continuously improving service for you and your neighbours.

Late rent payments mean we have less to spend on repairing and improving your home and the area you live in.

If you use your debit card to make a payment there is no charge, however there is a charge of 1.65 per cent if you make a payment by credit card.

Ways to pay your rent and service charge

• online
• by Direct Debit
• by PayPoint
• by phone
• by standing order
• at the cashiers' office
• at any Post Office, or
• by post

Direct Debit

Direct Debit is safe and easy for you and it gives the council permission to take money from your bank account in agreed amounts at agreed times.

To set up a Direct Debit to pay your rent and service charge call us on 0800 088 0088. It's quick and easy.

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PayPoint

You can now pay your rent in cash at PayPoint outlets across the country, including:

• newsagents
• supermarkets, and
• petrol stations.

Just take your existing rent or garage swipe card to a PayPoint with your rent payment. Make sure you keep a receipt and check your payment against your next rent statement.

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By phone

You can pay your rent by credit or debit card by calling our 24-hour automated telephone service on 020 8290 2086.

You will need your nine-digit rent payment reference number, which you can find at the top of your rent statement or any rent arrears letters we may have sent you.

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By standing order

To make regular automatic payments direct from your bank account, contact us on 0800 088 0088 or visit your local area office for a standing order mandate form or more information.

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At the cashiers' office

Payments can be made in the cashiers' office at:

Brixton Customer Centre
18 Brixton Hill
London
SW2 1RL

Open Monday to Friday, 9am to 4:15pm.

Location map of Brixton Customer Centre

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At any Post Office

You can pay at any post office branch using your rent payment card. Hand your card and payment to the cashier, and they will credit your payment and give you a receipt.

You can pay with a debit card, cash or cheques. Cheques must be made payable to Post Office Ltd.

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By post

If you prefer to pay by post please send a cheque made payable to London Borough of Lambeth.

Write your name, address and rent reference number on the back and post it to:

Lambeth Revenue Services
PO Box 22003
London
SW2 1WS

Do not send cash through the post.

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