Our repair responsibility

We are responsible for maintaining the structure of your home. This includes:

  • roof drains, gutters and pipes outside your home
  • foundations, outside walls and doors
  • window cills, catches, cords and frames
  • walls, skirting boards, door frames
  • ceiling inside your home
  • garages and sheds that we own
  • chimneys and chimney stacks
  • pathways, steps and other ways of getting to your home (which we have installed)

If you, your family or visitors to your home cause damage to your home, we will charge you to make the repair.

For a full list of our repair responsibilities see the Repairs manual.

If you do not carry out a repair that is your responsibility, that puts your health or safety at risk we will carry out the repair and recharge you for the cost of the work.

Repairs to installations

We will repair and keep permanent installations for supplying water (including hot water), gas, electricity, toilet facilities or heating, except fittings that are your responsibility, in good working order. 

We look after:

  • water tanks and fixed pipes (but not flexible pipes which serve your appliances)
  • gas pipes and electrical wiring
  • sockets and light fittings
  • permanently installed water heaters, boilers, fireplaces and fires (where these are the only form of heating), heater and radiators
  • basins, sinks, baths, toilets, flushing systems and waste pipes.

If we cannot repair an installation, or want to upgrade it, we may replace the installation.

You can report a Report a repair online; we would advise that you read the Repairs manual to identify the repair before reporting it to us.

If we have installed a gas appliance in your home to provide space or water heating, our Gas Safe registered contractor will service it every year.

Your repair responsibility