Our performance in 2012/13

Quarter four, March 2023

Income collection performance, quarter four, March 2023
Performance indicator Target Performance this month Trend
Collecting you rent 100.30% 100.3% Up
Collecting leaseholder service charges 100.5% 106.7% Up
Collecting major works service charges £2.8 million £2.073 million Down

Repairs and empty properties performance, quarter four, March 2023
Performance indicator Target Performance this month Trend
Completing repairs on time 97% 84.2% Down
Tenant satisfaction with repairs 90% 84.7% Down
Average time taken to re let empty homes (days) 30 Days 16.6 Days Up

Customer care performance for quarter four, March 2023
Performance indicator Target Performance this month Trend
Percentage of calls answered on time (20 seconds) 80% 61.2% Down
Percentage of members' enquiries
answered on time  (10 working days)
90% 98.2% Up
Percentage of stage one complaints escalated to stage two 15% 16.2% Down

View the full Performance summary for Quarter four, March 2023.