Quarter four, March 2023
Income collection performance, quarter four, March 2023
|
Performance indicator |
Target |
Performance this month |
Trend |
|
Collecting you rent |
100.30% |
100.3% |
Up |
|
Collecting leaseholder service charges |
100.5% |
106.7% |
Up |
|
Collecting major works service charges |
£2.8 million |
£2.073 million |
Down |
Repairs and empty properties performance, quarter four, March 2023
|
Performance indicator |
Target |
Performance this month |
Trend |
|
Completing repairs on time |
97% |
84.2% |
Down |
|
Tenant satisfaction with repairs |
90% |
84.7% |
Down |
|
Average time taken to re let empty homes (days) |
30 Days |
16.6 Days |
Up |
Customer care performance for quarter four, March 2023
|
Performance indicator |
Target |
Performance this month |
Trend |
|
Percentage of calls answered on time (20 seconds) |
80% |
61.2% |
Down |
Percentage of members' enquiries
answered on time (10 working days) |
90% |
98.2% |
Up |
|
Percentage of stage one complaints escalated to stage two |
15% |
16.2% |
Down |
View the full Performance summary for Quarter four, March 2023.
