Keeping your family and home safe from fire

We are committed to keeping you, your families and your home safe and want to work with you to create estates and communities where people feel safe and proud to live.

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Top tips to protect your home from fire

  • Have at least one working smoke detector in your home, ideally situated on the ceiling outside the kitchen. A smoke alarm is the easiest way to alret you of a fire, giving you time to escape.
  • Always keep a working battery in your smoke detector. Keep them dust-free and test them once a week to check they still work.
  • Think about how you could escape quickly and safely from your home if there is a fire and keep all exit routes clear.
  • Keep communal areas free. It is important to keep communal areas like corridors, walkways and exit doors are kept clear so that if there is a fire, residents can evacuate the building quickly and safely and so the fire brigade will be able to reach your property without obstacles in the way.
  • Don't overload electrical sockets. Only use one plug per socket.
  • Take extra care when cooking with hot oil. Consider buying a deep-fat fryer which is controlled by a thermostat.
  • Make sure cigarettes are stubbed out properly and are disposed of carefully. Never smoke in bed.
  • Keep matches and lighters away from children.
  • Do not leave electrical appliances on standby.  Always switch them off and unplug them when not in use.

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What to do if a fire starts

  • If possible close the door of the room where the fire is and all doors behind you as you leave. This will help delay the spread of fire and smoke.
  • Get everyone out as quickly as possible, closing the front door behind you to stop smoke or fire spreading.
  • Don’t try to pick up any personal belongings.
  • Make your way out as safely as you can and try not to panic.
  • Us the emergency exit, do not use a lift. Only use a balcony ifi it is a part of an official escape route.
  • Call the fire brigade on 999 from a neighbours house, telephone box or mobile phone. These calls are free. Tell the operator as much detail as possible about the fire, including flat number and floor of fire.
  • Make yourself known to the fire as soon as possible.

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If you are cut off by fire

  • Try to remain calm. Alert people in the home.
  • Close the door and use towels or similar to block any gaps to help stop smoke spreading into the room.
  • Try to make your way to a window.
  • If the room becomes smoky, crawl along the floor as smoke rises.
  • Open the window. This will allow smoke to escape and provide you with fresh air.
  • Call 999 and give as much detail as possible about the fire, including the property number and floor of property.

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How to make a 999 call

  • As soon as you know there is a fire evacuate the building and call 999.  These calls are free.
  • Try to remain calm. Speak clearly and slowly, giving your full address.
  • Say what is on fire: e.g. A two storey house or a flat in a block.
  • Let them know if anyone is trapped and what room they are in.
  • To help the fire service to easily locate your home, have people waiting outside if possible.
  • Never go back into your home for personal belongings.  Stay out of your home until the Fire and Rescue Services tell you it is safe to return.

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If there is a fire in your building, and you are not at risk

  • Stay inside your home if you do not know where the fire is.
  • Close your front door and your windows to stop smoke entering into your home.
  • Listen for instructions from the Fire Brigade. They will direct you to a safe location, if you need to evacuate your home.
  • If you feel threatened by fire or smoke and it is safe to leave your home, leave the building by the emergency exit, closing your front door behind you. Do not use a lift.

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Fire safety visits

The London Fire Brigade offers s free home visit to offer advice on how to make your home safe and, where appropriate, fir a smoke alarm for free.

For more information contact the London Fire Brigade on 0800 028 4428.

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For more advice about keeping your family safe in your home see the Your safety service guide.

Say Put Policy

Find out about the Stay Put policy from Walter E Dragon:

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