We will give you a repairs receipt which shows the date you reported the repair and the ‘priority code’ we give it.
We are also able to offer you an appointment for the repair which will be on a specific date, Monday to Friday either morning or afternoon. We may also be able to offer you an appointment for a Saturday morning if specifically requested.
When we have ordered a non-emergency repair to your home we will send you a letter confirming the appointment time and other arrangements.
Please let us know if you are disabled or elderly (we treat people with AIDS or who are HIV positive as disabled). We will inform the repairs contractor (this information is treated in strict confidence).