Caretaking services

This service operates seven days a week, 365 days a year.

A local caretaking service operates directly from your housing office, Monday to Thursday 8am to 5pm Friday 8am to 4pm.

The caretaker's job is to:

  • give a good service to our customers
  • look after our equipment and buildings through regular inspections and maintenance
  • deal with emergencies in the local housing area.

Contacting caretakers

To contact your local housing caretaker or concierge operator during normal office hours contact us on 0800 088 0088.

The caretakers' duties

The caretakers and concierges are responsible for:

  • checking equipment and estate facilities, including:
    • water tanks
    • stopcocks
    • play areas
    • lifts
  • checking and replacing light bulbs on public staircases, landings and other public areas
  • checking the day-to-day running of estate communal boilers and reporting any faults
  • going to emergencies, such as burst pipes and floods, that affect tenants' homes
  • dealing with blocked drains, lighting breakdowns and contractors
  • releasing people trapped in lifts
  • reporting any faults or repairs in public areas that tenants have told them about, or that they have noted on their estate inspection.