Bank accounts

From October 2023 all benefits including Housing Benefit will be paid directly to you in a bank account.

If you don't have a bank account you will need to open one.

You can withdraw money from your account at cash machines or at the post office. You can also pay bills, like your rent, by Direct Debit

Consider a credit union account

Credit unions are like banks but owned by their account holders. They promote savings and offer fair loans.

You can have your wages and/or benefits paid in and set up Direct Debit.

You can set up a Direct Debit by calling us on 0800 088 0088.

We can help you

For information or advice about changes to benefits contact our Welfare Reform team:

Call: 020 7926 3895 or 020 7926 1939


In person: at one of our rent surgeries

Rent surgeries

Find out about the rent surgeries we hold across the borough.

You can also talk in person with an Income officer about your rent account enquiry or issue, Monday to Friday, 9am to 5pm at our Union Road office.