Area housing forums

Area housing forums meet at least four times a year to disuss the services provided in the area.

Area forums help form our services and influence a wide range of matters including:

  • the major repairs programme
  • external decorations programme
  • design of local services and staff structures
  • contract management (repairs, cleaning, grounds maintenance)
  • local budgets
  • local newsletters
  • performance management.

Representatives from area housing forums are involved in appointing senior area staff and contractors and are consulted by the council on changes in rent levels and housing management policies in accordance with its obligations to consult under the Housing Act.

Area Housing Forum Survey

On 29 August we asked 150 Area Housing Forum delegates and 320 Tenant and Resident Association (TRA) members to take part in the Area Housing Forum survey to find out what residents think about the Area Housing Forums and the support that TRAs receive from us.

Roughly a third of these responded and completed the survey, here are the results.

The Survey questions included:

Question 1. Have you attended an AHF in the last 12 months?

Question 2. To what exent do you agree with the following statements. At the are area housing forum

Question 3. If you could change three things about the forum, what would they be?

Question 4. Are TRAs well supported by Lambeth London Living

Question 5. Are you the TRA representative?

Question 6. Which Area Housing Forum do you attend?

Question 1. Have you attended an AHF in the last 12 months?

The majority of respondents (85%) had attended an AHF in the past 12 months.

10 respondents gave reasons why they did not attend the forums. Out of the 10, 4 responses were not applicable for example because they were not the delegate in the first place, 2 responses said that they hadn’t received the invite, 2 respondents said that they couldn’t attend because of the time and date, and 2 because there was a lack of information.

Results for Question 1. Have you attended an area housing forum in the last 12 months?
 

Response (%)

Response (number of responses)

Yes 84.9% 45
No 15.1% 8
If no, is there a particular reason why you don't attend?   10
  Total 53

Question 2. To what exent do you agree with the following statements. At the are area housing forum

The majority of respondents agree that the information provided at the housing forum is useful and the topics are relevant. The only area where there was strong disagreement was residents’ ability to influence local service provision.

Respondents were also asked to briefly describe why they disagreed with any of the above statements. Out of the 18 responses, 8 responses identified poor chairing and facilitation as problems. Other issues raised included having more Lambeth London Living senior staff and contractors attending, and providing more notice and information. One response raised the option of skyping into forums to remove the date and time obstacle, good area housing forums working with ones that are struggling to maintain numbers and merging tenant and leaseholder forums.

Answers to Question 2. To what extent do you agree with the following statements
  Agree a lot Agree a little neither agree nor disagree Disagree a little Disagree a lot Response count
The information provided is useful 23 20 8 2 0 53
The topics are relevant 27 15 6 3 1 52
The forum is well facilitated 17 17 12 5 1 52
I have the opportunity to make my views known 25 14 8 5 1 53
I can influence local service provision 13 14 12 4 9 52
If you disagreed with any of the statements, can you briefly tell us why?           18
          Total 53

To what extent do you agree with the following statements

Question 3. If you could change three things about the forum, what would they be?

38 respondents (70%) listed at least one thing that they would change about the AHFs, totalling 91 responses.

35 of the 91 responses (38%) commented on the chairing of the meetings, the need for training for the facilitators and issues with minutes and when information was sent to delegates.

25 of the responses (27%) said that they would change specific aspects of the meeting such as the seating, time and date, have refreshments, and advertise more. 10 of the responses asked for better representation and accountability of Lambeth London Living staff, contractors and Councillors.

11 of the responses wanted the content to be improved with more relevant guest speakers, and 6 responses asked for issues to actually get addressed. Two respondents said that they would change nothing about the Area Housing Forums, and one respondent was not sure.

 

Question 4. Are TRAs well supported by  Lambeth London Living

We asked respondents if they agreed that TRAs were well supported by Lambeth London Living. The majority of respondents agreed 58% although 24% disagreed. Of those that disagreed, it was one respondent in the south, six in the central area and 5 in the north.

Results of Question 4. To what extent do you agree that TRAs are well supported by us
  Agree a lot Agree a little Neither agree not disagree Disagree a little Disagree a lot
TRAs are well supported by Lambeth London Living 16 15 8 8 5
        Total number of responses 52

To what extent do you agree with the following statement

 

Question 5. Are you the TRA representative?

The majority of respondents were the TRA representatives for the forums, although 6 people skipped this question.

Answers to Question 3. Are you the TRA representative?
 

Response  (%)

Response
Yes 70.2% 33
No 29.8% 14
  Answered 47
  Skipped question 6

Question 6. Which Area Housing Forum do you attend?

Which Area Housing Forum do you attend?

Contact us

Email: gettinginvolved@lambethliving.org.uk

Call: 020 7926 8319