Repairs
Report a repair
You can report repairs to the Lambeth Service Centre
on 020 7926 6000. A 24 hour emergency repairs line
is also available on 020 7926 6666. Before
contacting us you should be aware of the repairs that you are responsible for.
You can write to us, phone us or visit one of our offices. We will give you a repairs
receipt which shows the date you reported the repair and the
'priority code' we give it.
We are also able to offer you an appointment for the repair
which will be on a specific date, Monday to Friday either morning
or afternoon. We may also be able to offer you an appointment for a
Saturday morning if specifically requested.
When we have ordered a non-emergency repair to your home we will
send you a letter confirming the appointment time and other
arrangements.
If you have used our
rents and repairs online service in the past, please
continue to use it. At the moment we are not able to register new
users. We apologise for this inconvenience and are working hard to
get this rectified.
Please let us know if you are disabled or elderly (we treat
people with AIDS or who are HIV positive as disabled). We will
inform the repairs contractor (this information is treated in
strict confidence).
Reporting a lift breakdown or someone trapped in a lift
Contact the LSC on 020 7926 6000. Outside
normal office hours (including weekends and public holidays). You
can also contact First Call our emergency out of hours repairs service.
Identifying our workers
All our workers and contractors carry identification cards which
show their photograph. You can ask to see the card at any time.
If someone who says that they work for us calls on you without
an appointment, never let them in without seeing their card.
If you are suspicious
Do not let them into your home. Get in touch with your housing
officer. All our repair contractors must follow our code of conduct. You have
the right to insist that any contractor who works for us follows
this code when they visit your home.
Contractors' working hours
Our contractors work Monday to Friday, 8am to 5pm (except bank
holidays). The first day of the repair response times for
priorities 2, 3, 4 and 5 is the first working day after you report
the repair.
If you are out when contractors call
If our contractors call to do a repair when you are out, they
will leave a card. Contact the contractor whose details will be on
the card to reschedule the appointment.
We will cancel the job if you are out on the rearranged date. If
you need to change an appointment, you must give at least three
days' notice by contacting the Lambeth Service Centre on
020 7926 6000.
Repair satisfaction
To ensure we are proving the best possible service to you, we
will either telephone you or send you a repairs satisfaction card
after the repair is completed.
The feedback you provide will be used to monitor the quality of
our service and ensure that we continuously improve the service we
provide you.
Reporting poor quality work
We want to make sure that you get value for money from your
repairs service. If you are not satisfied with a repair, then you
should contact your housing officer who will arrange for a
qualified member of staff to inspect the repair.
If they feel it has not been done properly, they can order the
contractor to do the repair again.
We are committed to providing you with a quick and reliable
repair service.