Welcome to Lambeth Living

We manage approximately 34,000 tenants' and leaseholders' properties on behalf of Lambeth Council and currently are London's largest arms length management organisation (ALMO). We are a not-for-profit company, owned by the London Borough of Lambeth, which launched on 30 June 2008.

We recently conducted our largest ever consultation on plans to improve services, provide value for money and improve customer service. As a result of your views, new estate officers have been introduced and a key feature of the plans - joining customer services and repairs teams together to improve services - has been implemented.

Our new structure aims to improve the repairs service, provide key services locally, speed up the turn around of empty properties, improve services to leaseholders, provide better contracts, including quality repairs, and reduce the use of temporary staff and consultants.

Lambeth Living's upcoming meetings*

*Please note that dates are subject to change. Please check back regularly.

Lambeth's new Tenancy Agreement

Lambeth’s new Tenancy Agreement (PDF 89Kb) was approved by cabinet on 12 September 2011, and came into effect for all Lambeth Council tenants on 2 January 2012.

Lambeth Living Information Café

Saturday 28 January 2012, 11am to 3pm

Central Hill Day Centre
Lunham Road
London
SE19 1AA

There will be lots of free advice, give-aways and prizes for all. This is the perfect opportunity to ask questions and to find out about things that concern you, including:

Central income team
Home ownership services
Contractors Apollo, Pinnacle and MITIE
Climate Energy
Green Community Champion
Environmental services
Lambeth Benefits Service
Lambeth Primary Care Trust
Norwood Forum and Norwood Youth Forum
Lambeth Play Association
Police Safer Neighbourhood Teams

There will be tips on how to prevent condensation and help with how to diagnose leaks. You will also be given information about the Lambeth Housing Standard.

For more information please contact Joanne Hall via email on jhall@lambethliving.org.uk or on phone 020 7926 1687.

Lambeth Housing Standard

We are consulting with you about which improvements should be prioritised for council homes – the Lambeth Housing Standard. If you are a Lambeth Council tenant or leaseholder please fill in the online survey and tell us your views.

This winter it is essential that you pay your rent before it’s spent or you could risk losing your home. You can pay your rent in several easy and convenient ways: online, by Direct Debit, by standing order, by PayPoint, by phone, at the cashiers' office, the post office or by post.

If you have problems keeping up rent payments it is important that you get in touch and keep us informed. You will be able to speak to an income officer, who will give you advice and try to help find a way to solve the problem. We may allow you to repay the arrears in instalments. You can also get advice from local advice agencies that can help you if you are having difficulty dealing with multiple debts.

(updated 29/11/2011)

Rent arrears management service customer satisfaction survey

We would like you to tell us exactly what you think of the rent management service provided by the central income team by completing a short survey.

Please complete our rent arrears management service customer satisfaction survey online. The survey should not take longer than five minutes.

This survey has been designed to obtain feedback on key areas of the service and your views will be used to help, develop and shape the future of the service we deliver.

Enquiries

Phone 020 7926 6000
Email feedback@lambethliving.org.uk